NameCheap is proven to be an unsuitable option for web hosting service after our editor closely reviewed the service in view of its editorial ratings, price, feature, performance and technical support. In the past 3 months, we have hosted 2 websites on its server from which we reach a conclusion that NameCheap is not recommended for web hosting service.
Before setting out the review, firstly we display you an editorial ratings chart of the service, which is based on our real hosting experience and hundreds of reviews from verified customers.
The above rating chart indicates that NameCheap is rated 3.5 out of 5 stars in reputation, reliability and technical support, which dwarfs in comparison with some top-notch web hosting providers like BlueHost which offers affordable price, fast uptime, blazing server response time and 24/7 US-based technical support.To further explain the reasons, we reveal the secret of the service as following.
NameCheap comes with 4 web hosting packages which are respectively named as Value, Professional, Ultimate and Business Expert. The package Value only offers long term subscription as 1/2/3 year billing cycles whereas the rest packages provides both long term and short term billing cycles which allow customers to choose 1/3/6 month and 1/2/3 year billing cycles.
The price is starting at $2.95/mo, $5.59/mo, $9.06/mo and $15.59/mo respectively, which is only valid for 3 years subscription. The monthly price can be high as $7.48/mo, $13.98/mo and $22.98/mo.
1 year plan$3.98/mo
2 years plan$3.48/mo
3 years plan$2.95/mo
Besides, the service comes with 14 days money back guarantee with which customers are allowed to cancel the service and get their money refunded in 14 days. To be honest, 14 days are too short when compared with some reputable and trustworthy web hosts that offer at least 30 days full money back and anytime prorated money back, such as JustHost.
The 4 NameCheap web hosting packages all feature unlimited packed domains, standard daily backup but come with different amounts of resources including disk space, bandwidth, domains hosted, subdomains, websites, and FTP users, email accounts, Email forwarders, Email autoresponders, mailing lists, MySQL databases, and PostgreSQL databases. Please check the following table for specific features information.
|Disk Space||25 GB||100 GB||Unlimited||150 GB|
In addition to the above basic features, the service also features server coming with Apache 2.X, PHP 5, MySQL 5.X.X, xCache, eAccelerator, SSH access, and script languages including Perl, and Ruby on Rails.
More than that, all hosting plans support the industry-leading cPanel with which customers are capable of creating and managing their email, FTP, MySQL databases, applications etc. with the least effort and energy. With applications optimization, customers are enabled to enjoy 1-click installation for 400+ most popular applications.
However, the features offered by the company are not complete for some important ones like Cron Jobs is not available for all plans. For the cheapest plan, features like PostgreSQL database, PHP PgAdmin, Ruby on Rails, and Apache manager are also not provided.
To maximize the uptime and loading speed, the company situates its data centers both in the US and UK. All data centers are equipped with reliable and cutting-edge infrastructure highlighted for a fully redundant network and enterprise-grade servers coming with multiple Xeon CPUs, RAID protection and lots of memory.
Besides, CloudLinux provides users stable and resilient software platform. To truly experience its uptime and loading speed, we have launched monitoring in the past 30 days. As a result, NameCheap delivers 99.9% uptime on average, which is terrific in the field.However, it responses 568 ms in server response time, which is not a stunning performance in the field.
Backed by highly experienced and professional technical staffs, the company offers 24/7 support via diverse ways including live support, and email assistance. With 24/7 help desk support, customers are able to browse the knowledgebase, view the latest news and announcements, and submit tickets 24/7 at the help desk.
However, the company fails to offer hotline support that is the fastest and easiest channel to get customer service. To be frank, the practice probably causes worry and inconvenience for people who have serious and emergent problems.
Conclusion – Not Recommended
Based on what we have reviewed above, the hosting service offering by NameCheap is everything but perfect considering its features, speed, and customer service. Under this condition, we carefully choose several cost-effectively web hosts with unmatchable reputation, affordable price, as well as fantastic performance. They’re also recommended by many authoritative sites such as WhatsWP.com, BestHostingSearch, etc, for the affordable prices, awesome features, 99.9%+ uptime, blazing speed and amazing technical support.