Lately, it is constantly fed back to us that many webmasters are getting perplexed about the matter that whether NameCheap is a credible provider for reseller hosting service.
In order to figure out the answer to this question, we have reviewed the reseller hosting service provided by this company in consideration of many respects including price, feature, performance and technical support. At last, NameCheap only meets the common requirements and thus is proven to be mediocre.
In the following, we are to explain the reasons in detail. To begin with, we would like to show its overall ratings which are based on our real hosting experience for at least 3 months and hundreds of reviews from verified customers. The following ratings are aimed to helping you get a general acquaintance of the service.
The above ratings clearly tell that NameCheap reseller hosting service is rated 3.5 out of 5 stars in feature, speed, and reliability. To tell the truth, these ratings are not very stunning especially compared to some top-notch web hosting providers. In below, we are to get the secret of the service revealed.
For reseller hosting service, NameCheap releases a total of 4 upgradable packages that are called as Reseller 1, Reseller 2, Reseller 3 and Reseller 4. All these packages are available for both monthly and yearly billing cycles including 1/6/12/24/36/ months. The price is starting at $16.95/mo, $26.95/mo, $36.95/mo and $46.95/mo respectively.
For the means of payments, the service supports payments via both credit cards and PayPal. Obviously, the prices in the above table are a little bit expensive when compared to the average level in the industry. Particularly, the price turns to be not very budget-friendly for it comes with no money back guarantee or extra freebies.
All NameCheap reseller packages come with different amounts of resources including disk space, bandwidth etc.. Besides, these packages feature multi-site hosting with which you are able to design your own hosting packages from the resources NameCheap allocates to your specific accounts. For your convenience to check the specific amounts of these resources, we have made out a clear table in below.
|Features||Reseller 1||Reseller 2||Reseller 3||Reseller 4|
|Disk Space||25GB||75 GB||150 GB||300 GB|
|Bandwidth||500 GB||1000 GB||1500 GB||2000 GB|
Furthermore, using the services, the WebHostManager enables people to manage a variety of accounts, and then cPanel are provided as control panel. Also, the service is highlighted for its full suite of reseller tools which do great contributions for your reseller businesses including WHMCS billing platform, access to SSL reseller program, white label marketing tools and a 2Checkout.com merchant account.
Situating its data centers in the US and UK, the company maximizes its uptime by utilizing reliable and advanced facilities which are equipped with Juniper/Cisco network and cutting-edge servers.
On the official website of NameCheap, it claims 99.9% uptime. To figure out whether it successfully carries out its promise, we have personally tried its performance by hosting 2 websites on its servers in the past 3 months. In addition, we have conducted a real time monitoring by using Pingdom and recorded detailed statistics. Consequently, it delivers 99.9% uptime averagely. Nevertheless, it takes 620ms in server response time, which pales when compared to some leading web hosting providers.
As a well-known company, NameCheap offers 24/7 technical support backed by highly professional and practiced technicians. Mainly, customers are capable of seeking responsive technical help via 2 channels including live chat support and email assistance. More than that, the help desk support is available 24/7 with which customers are able to browse the knowledge, view the latest news and announcements, or submit the ticket.
Nevertheless, there is still a shortcoming. That is the lacking of toll-free phone support, which is always the foremost way for some native speakers to address some urgent technical issues. The failure to ask prompt assistance from this way results in a great deal of obstructions in solving technical issues easily and efficiently.
Conclusion – Not Recommended
It can be distinctly shown in the above descriptions that NameCheap is not a terrific provider for reseller web hosting service though it still meets some common demands of webmasters. Considering its drawbacks in loading speed and technical support, we fairly maintain that it doesn’t deserve high recommendations.
Based on our real using experience with services offered by hundreds of hosts, we personally consider the following companies are trustworthy and recommendable for their services with affordable prices, rich features, excellent performance and responsive technical support.