InterServer, having been in the market since 1999, is a company that provides various services, covering colocation solution and web hosting solutions like shared, reseller, VPS, cloud and dedicated server. The company claims to have served a large number of customers ranging from individual freelancers to Fortune 500 companies worldwide.
In this InterServer review, we mainly deal with its shared web hosting service, focusing on the aspects of affordability, hosting resources & features, reliability, speed and customer service. Note that we composed this review on the basis of our real hosting experience and customer feedbacks.
To begin with, we present an overall rating chart to give you a general impression of InterServer on the following points.
To deliver quality hosting services, InterServer provides many features in the shared hosting package. Check the following list to learn the detailed feature information.
- Unlimited Resources – Unlimited disk storage, monthly data transfer, MySQL databases, domains, subdomains, and FTP accounts, etc.
- Email features – Unlimited IMAP/POP accounts, autoresponders, forwarders; advanced webmail access, Black Berry/iPhone/Android support.
- Development & Programming – MySQL 5, PHP, CGI, Python, SSI, Ruby on Rails, Curl, GD, CPAN, FFMPEG, ImageMagic, SSH and Cronjob support.
- Site management – FTP access, SSH/SFTP/SCP, web based file manager.
Apart from the above features, there are other points worth mentioning.
Easy to Use
InterServer utilizes the most popular and user-friendly cPanel control panel coming with an easy to use interface, which not only allows you to have a clear look at the usage of your hosting resources, but also enables you manage your domains, databases, files, email and more with ease.
In addition, InterServer also includes 1-click installs. There are totally 381 scripts available, such as WordPress, Joomla, Drupal, phpBB, OpenCart, PrestaShop and so on. Therefore, you can easily install the application you need within just a few seconds.
There are some benefits you can enjoy as well.
- Free migration service – this is quite convenient for users who need to migrate a website because the company will help with the migration process completely free of charge.
- Price lock guarantee – this means the price you sign up is the valid price for the lifetime even if there is price increase in the future.
InterServer offers all in one shared hosting that comes with multiple billing cycles, including monthly billing for $4.95/mo, half year billing for $4.7/mo, 1-year billing for $4.45/mo, 2-year billing for $4.2/mo and 3-year billing for $3.96/mo.
The prices are cheaper than many web hosting services provided by other companies, however, there is no any discount or promotion.
This company also provides 30-day money back guarantee, so you can get refunded if you cancel your account within the first 30 days. However, this is not so attractive compared with many web hosts, like BlueHost and HostMonster who offer ANYTIME money back guarantee.
As for payments, InterServer supports PayPal, Visa and MasterCard.
From the official website of InterServer, we find this web host guarantees 99.5% network uptime and 100% power uptime. Compared with most companies guaranteeing 99.9% uptime for both servers and network, there is no edge.
As a matter of fact, InterServer has done a lot to live up to the promise. It owns and operates 2 data centers located in Secaucus, NJ, builds their own servers, and comes with UPS, redundant power, cooling system and more.
However, according to our real monitoring for a long time, this company manages to achieve an average uptime of 99.87%. Though the result has exceeds its promised network uptime, this is still not reliable enough for those pursuing high quality hosting.
During the monitoring process, we also carefully observed and recorded the server response time of InterServer. The average time it takes is 620ms, which is satisfactory but far from excellent.
For maximum throughput, the company uses the quality routing and switching equipment from Cisco, Riverstone and Extreme Networks. Furthermore, their servers are powered by 10 Gbps connections and connected to multiple 1 IP backbone providers. Check more in the following list.
- Intelligent BGPv4 routing protocol.
- N+1 network upgrade solution.
- Nationwide fiber network.
Customer service is one of the most concerning factors for reliable hosting. Because of this, InterServer provides customer support via email, phone and ticket 24 hours a day, 7 days a week.
In order to be more helpful, this company also comes with a knowledgebase and community forums where there are many useful tutorials and answers that assist you in resolving problems.
However, this web host does not support live chat, which is very inconvenient for people who are not proficient in speaking English, as they would like to contact support staffs via live chat instead of telephone.
Summary – Is It Worth to Go?
After the comprehensive review of InterServer, we find this company offers affordable hosting services with rich features, easy to use cPanel, 1-click installations, and fast speed. However, in terms of reliability and technical support, it does not perform well enough.
Therefore, we recommend you to choose the following 3 web hosting companies who cover all aspects that meet your requirement.