As a great web host, GoDaddy has been providing hosting service for many years. However, some webmasters point out that this company is just a scam over the Internet. With the purpose to figure out whether it is true, we have done many researches and tests on GoDaddy.
GoDaddy, founded in 1997, is hosting 55+ million domain names for 11+ million customers from tens of countries. The fact makes it clear that GoDaddy is certainly not a SCAM, otherwise the company cannot achieve such a creditable result in domain registry. However, there are indeed some problems with GoDaddy shared hosting service. As below, we will explain its advantages and limits as below one by one.
Hosting websites with GoDaddy, webmasters are given several advantages, including Scalability and ease of use. Details are showed as follows.
GoDaddy offers 3 shared web hosting packages, which enables customers to choose to upgrade or downgrade their solutions according to their current budget and needs. This is good news for those people whose websites have grown rapidly out of the resource limitations of common shared hosting, but require fewer costs and features than VPS hosting. In this way, customers don’t need to pay more for than they need.
Ease of Use
All customers using GoDaddy hosting service have the access to cPanel, the most user-friendly control panel. In this way, users are able to manage every aspect of their account easily, and keeps an eye on the system configuration of the server and the consumption of server resources. Moreover, cPanel is integrated with a 1-click script installer, which enables users to install most of the famous open source software with just a few clicks in minutes.
GoDaddy can achieve a 100% compatibility for all the popular scripts that include WordPress, Drupal and Joomla by far exceeding their minimum technical requirements of operations.
- PHP 5.2.4 or greater
- MySQL 5.0 or greater
- The mod_rewrite Apache module
Yes, we have to admit that GoDaddy is a perfect choice for customers demanding a wide range of domains, but if you need a shared hosting plan, we don’t really recommend you going with GoDaddy. Wondering why? Reading the following part, you will get an answer.
GoDaddy offers 3 basic shared hosting plans depending on customers’ requirements – Economy, Deluxe and Ultimate which are priced at $6.99/mo, $8.99/mo, $14.99/mo regularly. As an up to 50% discount is available now for all new customers, the price of the 3 plans is only $3.49/mo, $4.49/mo and $7.49/mo respectively.
Don’t be blinded by the cheap price, because there are some secrets behind it. The Economy plan is the most inexpensive, but it only allows 1 website, besides all the plans don’t include a domain name for free. Taking these limited features into consideration, you will find that $2.99/mo is not very cost effective compared to some other budget shared hosting providers, let alone the high renewal price of $5.99/mo.
The company claims to provide customers with a 30-day money back guarantee, but leaves some hidden restrictions secretly. For instance, if customers register any domain name as part of a free domain name promotion, their refund will be reduced by up to $10.99 per year. Besides, according to real customers’ feedback and support staffs’ replies, it is difficult to get each penny back after terminating the account, especially when customers go over the storage limit on shared hosting, or go over the bandwidth quota for a virtual/dedicated server plan.
When it comes to the ways of cancellation, GoDaddy only has a group of support staffs who handle the cancellation requests instead of offering an exclusive cancellation form. Therefore, if customers want to terminate the account, they have no choice but reach out to this support team via phone or email to get the detailed process of cancelling the hosting service. Some basic steps are listed in the following.
- Log into your Account Manager.
- Click Web Hosting.
- Click Upgrades or Options next to the account you want to cancel.
- Click Cancel this account.
- Click Cancel Account.
All shared hosting plans from GoDaddy cover free domain with annual plan, unlimited monthly bandwidth, free email addresses, one-click install of 200+ free applications, 24/7 security monitoring and DDoS protection and 24/7 technical support. However, the Economy plan is unpractical for most customers because it is limited in the number of websites and sub-domains. Limited email storage, disk space and databases are also not worth its price. Anyway, the more you pay the better you will get from GoDaddy. So for some people who are prudent in spending money, GoDaddy’s three shared hosting plans are not good choice.
|Plan in Review||Economy||Deluxe||Plus|
|Money Back||30 Days||30 Days||Anytime|
|1 Free Domain|
|Ruby on Rails|
|The PHP Scripting Languages||5.2.13||5.2.13||5.2.17 & 5.3.10|
|MySQL Databases||10x 1GB||25x 1GB||Unlimited|
|Money Back Guarantee||30 days||30 days||Anytime|
|Conclusion||NOT RECOMMENDED||NOT RECOMMENDED||RECOMMENDED|
Poor Hosting Performance
GoDaddy is the largest domain name registrar in the world and it undeniably has powerful strength in many aspects such as data center, network, fiber, UPS, facilities, and server, which enable its high-speed, reliability and security.
However, as we all know, its main service is domain name registration, so it is inevitably inadequate in web hosting because most of its manpower and material resources are put into other places but web hosting. Therefore, it is not so professional and comprehensive as other web hosts who only focuses on web hosting service and has own-managed data center to ensure the scalability, security, and confidentiality.
We tested the speed and uptime of GoDaddy shared hosting in recent 2 years. We found that the performance is not so good as it claimed and some defects still exist. Many users complained they have suffered several downtime within an year. From our monitoring statistics, we can see that GoDaddy is comparatively slow when compared with the speed of some other professional companies like BlueHost.
Also, their uptime record is not satisfactory.
Inconvenient Technical Support
We have received a lot of complaints about GoDaddy technical support, as it only offers phone and e-mail support. To be honest, the lack of online chat is very inconvenient for non-English speakers who need instant help but cannot communicate with support staffs through phone effectively.
Conclusion – GoDaddy Is not Worth Going
From what we have reviewed, GoDaddy offers webmasters with upgradable and easy-to-use features. However, the hosting speed is not so satisfactory, and the customer service lacks efficiency, not to mention its unreasonable price and limited features. Thus, we suggest webmasters to think it over when making the final choice.
With years of hosting experience and reviewing so many leading web hosts, we found that the following web hosting providers are better alternatives. All of them include affordable prices, powerful features, fast hosting speed and outstanding technical support.