Located in Houston, Texas, Eleven2 was established in 2003. As a matter of fact, this company was established by two designers in a Starbucks coffee shop. Now, they house their offices and servers in the globe, such as Phoenix, Dallas, Texas, Arizona, London, and so on. This traditional web hosting provider offers a lot of services, involving enterprise hosting, VPS hosting, reseller hosting and shared hosting.
In its establishment period, Eleven2 was a reliable and great shared hosting provider, but now it seems that they take a bad turn. This Eleven2 review, focusing on shared hosting, will reveal the truth of such a change by analyzing their features, speed and customer service.
Price and Refund Policy
When it comes to shared hosting plans, S-100, S-200 and S-300 are developed by Eleven2. They are priced at $5.95/mo, $10/mo and $20/mo. With $5.95/mo, you can only get 100 GB disk space, 50 GB monthly bandwidth and 10 hosted domains.
Eleven2 guarantees 60 days money back for the first term of their packages. As for payment methods, this company offers PayPal and credit card. But unfortunately, they do not accept check, wire transfer, money order or Western Union payments. Domain services are nonrefundable.
In order to make clear whether Eleven2 is rich-featured or not, we select the first two plans of this company and the primary Launch plan from InMotion to make an in-depth comparison. Check the table in below.
|Plan in Review||S-100||S-200||Launch|
|Web Storage||100 GB||250 GB||Unlimited|
|Monthly Bandwidth||50 GB||20 TB||Unlimited|
|Free 1-Click Installer|
|Free Advertising Credits||$275|
|How to Claim||–||–||Link Activation|
In terms of some other vital features, such as the amounts of MySQL databases and FTP accounts, Eleven2 does not release accurate statistics. This company announces that they have multiple backup servers for the accidental loss of you data.
Uptime and Speed
Eleven2 has several data centers in California, Texas, Los Angeles, Dallas and Singapore. This web host declares that they developed a new one in Amsterdam last year which includes many top-rated standards, like US Leed Gold, SAS 70, ISO 27001 and PCI-DSS. Don’t be cheated by their words of offering fast speed. According to their customers, this company sometimes provides fast speed, but in other times, slow speed and high latency are unbearable.
The company also makes the guarantee of 99.9% uptime, but the truth is opposite. One of their users named Chris told that none of their servers is redundant despite they claim so and server outrages occur frequently. Another customer named Matt even directly pointed that this company has the worst stability, uptime and speed. Based on what we mentioned before, can you really believe this company?
Below is the angry voice of Chris.
Although Eleven2 offers email, phone call and live chat to help users solve problems, they still receive a lot of complaints and bad remarks. The responses from their users confirm that this web host has terrible customer service. For example, when users have complicated problems, the technicians of this company always show impatience and bad temper.
In their support center, you can get many useful information about FTP, PHP, database, billing and hosting solutions.
Based on the comprehensive consideration, Eleven2 offers limited features and slow speed while it charges high prices, which indicates it is not a good choice for shared hosting. The following recommendations with economical price, powerful performance and user-friendly technical support can give you some space for choosing.