BigRock is a leading Indian provider that offers an extensive spectrum of hosting and domain registration services. It is a part of Directi, an international domain name registrar established in 1998. Since the inception, it has undergone a fast growth and empowered more than 200,000 websites worldwide.
To help readers evaluate whether the company offers satisfying Linux shared hosting services, we are carrying out this BigRock review, in which we analyze both the merits and shortcomings of this company by focusing on multiple aspects, such as the price, feature, reliability, etc.
Pros of BigRock Linux Shared Hosting
Scalable & affordable hosting plans
As an India-based web host, BigRock provides multiple hosting plans targeted towards users from India, US, and other areas of the world. It offers a total of four hosting plans named as Starter, Advanced, Business, and Pro. With the multiple choices of hosting plans in hands, users are able to upgrade or downgrade according to their needs.
Since these plans vary in prices and the server location that users choose (India or US), we are going to take these US hosting plans as an example and illustrate more details about their prices as below.
Free powerful website builder
It is the custom website builder that gives BigRock hosting services an edge. This website building tool is included with each hosting plan, enabling users who are not much into programming to design their websites with convenience and ease.
After checking the demo, we found this website builder easy-to-use and have the following highlighted features.
- More than 175 themes and 85,000 images
- Easy drag-and-drop visual editor to customize websites
- Search engine optimized pages
- Blog and social network integration
User-friendly control panel & 1-click installer
With its hosting plans, BigRock provides cPanel, one of the highly acclaimed control panels in the field, for users to manage their websites and accounts in a centralized manner. As the following screenshot shows, this control panel comes with an intuitive interface and various identifiable icons.
Besides, the company integrates a 1-click installer named Softaculous to the cPanel control panel, which makes the installation of more than 300 popular web scripts, such as WordPress, Joomla, Drupal, etc, extremely easy and fast.
Cons of BigRock Linux Shared Hosting
Not competitive money back guarantee
This company provides a 30-day full money back guarantee for users to ask for a refund in case they are not satisfied with its hosting services. Generally speaking, this money back guarantee is satisfying yet not competitive in the following aspects.
- Not long enough for users to test out the hosting services. While many other reputable companies like WebHostingHub and InMotion Hosting are providing 90 days of full money back guarantee, 30 days are relatively shorter to check out whether the hosting services are suitable or not.
- No pro-rated refund for unused hosting services. It is one of the industry’s main tendencies that hosting providers issue a pro-rated refund to level up users’ satisfaction. However, BigRock simply lacks this offer.
Limited allocation of server resources
Despite the fact that BigRock offers a powerful website builder, cPanel control panel, and other beneficial features, this company is to some extent inferior regarding the overall features, especially the allocation of server resources.
To make it clearer for understanding, we have made a comparison between this company and WebHostingHub, a big name in the field. The selected plans are BigRock Starter and WebHostingHub Spark plan. Scroll down to check more detailed information about their hosting features.
|Plan in Comparison||Starter||Spark|
|PHP, Perl, Python|
|Ruby on Rails|
|How to Claim||–||Promo Link|
Unsatisfying uptime & page loading speed
Reliability and performance are two prime concerns of all-level users. In order to make users’ websites available in a stable and fast manner, BigRock has indeed made some efforts.
The company utilizes a 250,000 square feet data center in Texas that features UPS power supplies, Juniper switches and routers, 24x7x365 human monitoring, and advanced cooling, smoke detection, and fire protection systems. Besides, the company uses high-performance Dell servers with Intel Xeon-E5 Dual quad-core processors, 64GB RAM, and more.
With the help of these robust hosting infrastructures, BigRock is expected to succeed in achieving an excellent hosting reliability and fast page loading speed. However, the reality tells a dramatically different story.
According to our monitoring statistics, BigRock has only ensured that users’ websites are up 99.83% of the time in the past thirty days, which is a little bit disappointing compared to its 99.9% uptime guarantee. Check the following screen capture for more details.
When it comes to the hosting speed, nor is BigRock performance satisfying. As the data display, it has consumed an average of 660ms for responding to the requests sent by browsers, nearly 50% slower than WebHostingHub.
Not responsive technical support
It is true that the company owns several merits in terms of technical support, such as providing all commonly-used support channels (live chat, phone, email, ticket, etc) and offering a well-managed knowledgebase to help users find self-help solutions.
However, there remain some defects about its technical support making these merits no more big deals, top of which is not being responsive. As mentioned by many webmasters, it takes them an average of 30+ minutes to get a response as well as solutions.
Summary – Is BigRock a Good Choice for Linux Shared Hosting?
Based on this in-depth BigRock review, this company has some merits regarding affordability, ease of use, and more. However, it includes relatively limited server resources with the hosting plans and fails to guarantee excellent uptime, fast page loading speed, and responsive technical support.
As a result, we do not recommend BigRock. If you are looking for a reliable provider of Linux shared hosting services, the following alternatives are worth trying.